Frequently Asked Questions

Company
What are your qualifications?
We are certified by the International Society of Arboriculture as arborists, licensed with the Louisiana Department of Agriculture and Forestry, and the Louisiana State Licensing Board for contractors, and a member of the Horticulture Society. We have a repeat client base of over 10,000.

Are you insured?
Yes. Tree Medics carries the following insurance coverage:
$2 million General liability/Property damage
$1 million workers compensation
Performance bonds if required to $4 million

Tree Medics commitment is to stand behind our customers even when things do not go as planned.

Are you local?
Yes. Tree Medics has been operating in the New Orleans area, servicing Orleans, Jefferson, St. Bernard, St. Tammany, St.Charles, St. James, St. John and East Baton Rouge parishes.

Who are your clients?
We service residential, commercial, government and institutional clients. Please see our customer satisfaction page to see what our clients have to say about us.
General

What is an arborist?
Arborists are trained professionals that are knowledgeable and equipped to provide proper tree care. They are specially trained to provide a variety to services to maintain trees. An arborist should be hired to ensure the health and longevity of your trees.

How often should I water my tree?
Established trees will require little watering above the natural rainfall except during periods of low rainfall. During those dry times, two or three waterings a week should keep your tree growing and healthy. Newly planted trees will require regular, consistent watering. Depending on the time of year and species of plant, watering could be needed daily or as little as two or three times a week. After the first 60 days, watering is gradually reduced over the next ten months. The only true way to tell if your tree is getting enough water is to probe the soil beneath the tree to test the moisture level.

What is the best time to prune?
Removal of a dying, diseased, broken, rubbing or dead limb can be accomplished at any time. Growth is maximized and defects are easier to see on deciduous trees if pruning is done in the winter or before growth resumes in early spring. Pruning when trees are dormant can minimize the risk of pest problems associated with wounding, and allow trees to take advantage of the full growing season to close wounds.

How do I pay for the work?
A 50% deposit will secure your place on Tree Medics’ schedule. The balance is to be paid to the crew leader or salesman when the job is completed and you are 100% satisfied. All major credit cards are preferred, and we accept cash and checks as well.
Services
Will you (my representative) be doing the work?
Your representative will send a Tree Medics crew, led by a certified arborist to perform the work on your tree.

Do I have to be home when you do the work?
No. You do not have to be home when the work is being performed. We will let you know when your job is scheduled and make arrangements to access your property. If you would like to be there when your job is being done, Tree Medics will work with you when scheduling the job.

Will heavy equipment be brought on my property?
Although Tree Medics adheres to a “zero impact” policy, using the least invasive methods to complete a job, there are times when heavy equipment is required. In these cases, a Tree Medics representative will work with you to lay out a plan to lay heavy matting down to avoid damage to your property.

Will you remove the debris from the job?
Yes. Before the job is complete, Tree Medics will remove any debris resulting from the work performed.